I stayed at Hotel Angeleno in Los Angeles February 15th through the 17th with my brother, sister in law, and niece. We had just arrived in California earlier that day and had reservations with a different hotel in Venice Beach. When we arrived at the first hotel (we booked it online before our trip), we realized very fast we had been scammed. We left. My brother immediately got online and found Hotel Angeleno and called. We went to check it out. From the outside it looked very nice and like a great place to stay. My brother checked out a room (we were not going to book anywhere anymore without seeing the rooms) and came back down. We all agreed to stay.
When I got out of the car, I was immediately greeted by the Valet/Bellhop guy, Forte. I knew from the greeting and help he offered, we had chosen much better this time. I went and checked in while Forte got the bags out of the car. When I got to the front desk, Day was so awesome! He could tell I had not had a good start to my birthday (the 15th) and told me right away they were going to make it better. While checking in, my brother found a deal online for the hotel and Day gave us the deal without hesitation. I have never had such awesome customer service at a hotel before!
When we all went to our room, we were definitely thrilled to see how clean everything was, even the elevators. We finally all sat down to relax and sighed with relief because it had been a long day.
Later that evening my brother's and my friend's came to celebrate my birthday. We went upstairs to the restaurant/bar, West. It is definitely a nice place! The view is amazing. It was Happy Hour, so we definitely indulged a little. The food was absolutely delicious. The bartender was very nice and thoughtful. He added ginger extract to my ginger ale to help calm my stomach; it was still a little sick from the plane ride and chain of unfortunate events earlier in the day. Later that night when I went to my room I found a birthday gift from Hotel Angeleno in my room. That made me feel so special; they literally made my day! All in all, we had a great night and my birthday was definitely saved.
Hotel Angeleno is pretty much the nicest hotel I have ever stayed at! It is very clean, quiet, and roomy. To top it all off, included with your great night's stay you also get a heated pool, fireplace and lounge chairs to sit around the fire, gym, cafe, a free wine hour daily from 5:30-6:30 pm, and free valet parking. Free parking is hard to find in LA!
I have nothing bad to say about this hotel. Customer service can make or break your experience. I had the best customer service I have ever had, at this hotel. Whenever I travel to LA again, I look forward to staying here!
For more information or to book a room, you can visit their website at: http://www.hotelangeleno.com/. You will not be disappointed! Make sure to say hi to Day and Forte for me!
Here are a couple pictures of my amazing experience:
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| It is a very beautiful hotel! |
Such a nice, thoughtful surprise!
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| Breakfast is really good at West too. |
